"Are You IICRC Certified, and Can I Verify It?"
Ask for the specific certification, WRT at minimum, and the technician's name so you can look it up at iicrc.org. A contractor who hesitates or can't provide a verifiable number is asking you to trust a claim instead of a credential. This matters more than it sounds, because the documentation an IICRC-certified crew produces is what your insurance adjuster will expect to see.
"What Category Is My Water, and How Does That Change the Job?"
A contractor who immediately starts extracting without asking where the water came from is skipping a step that matters. Clean water from a burst pipe is handled differently than flood water that's touched the ground outside, which is treated as contaminated under IICRC S500. If you're near Big Bear Creek or Bear Creek Park and dealing with storm-driven water intrusion, that distinction affects what gets dried versus what gets removed entirely.
"What's Your Actual Drying Plan, and How Will I Know It's Working?"
Ask how they'll measure progress, not just how many days the equipment will run. A real drying plan includes daily moisture readings at specific monitored points, with a target moisture level for the job to be considered complete. "We'll run the equipment for a few days" without a measurement plan isn't a drying plan, it's a guess.
"Will You Document This for My Insurance Claim?"
Ask whether they provide photo documentation, moisture logs, and an itemized scope your adjuster can use, and whether they bill insurance directly or expect you to front the cost. Our water mitigation service builds this documentation into every job specifically because Texas adjusters require it to process a claim fairly.
"What Happens If You Find Mold Once Work Starts?"
This is worth asking before, not after. A contractor should be able to explain how mold discovery changes the scope and who's licensed to handle it. In Texas, mold remediation legally requires a TDLR license separate from general restoration work. If a contractor says they'll "just handle it" without mentioning licensing, ask a follow-up question before signing anything, and ask specifically about their mold remediation credentials.
"Who Do I Call If Something Goes Wrong After You Leave?"
Get a direct local number, not a national dispatch line, and ask what their guarantee covers if moisture readings come back high after the job is marked complete. A contractor confident in their drying work should have no problem answering this clearly and in writing.
Ask us any of these questions directly before you decide. Call (817) 553-0400 for a straight answer on certification, documentation, and response time anywhere in Keller, including Bridgewood and the neighborhoods around it.