Sewage backup is Category 3, the highest contamination level, and it requires more than extraction and drying. Our IICRC-certified crew handles full disinfection and adjuster documentation across Keller, 24/7.
Live dispatcher answers 24/7. A certified crew gets moving toward your Keller property as soon as one is available.
Dri-Eaz LGR dehumidifiers, Velo PRO air movers, and FLIR thermal imaging on every truck.
Fast extraction and structured drying stop mold before it starts, typically within 24 to 48 hours.
FLIR thermal mapping and moisture meters document every affected zone for your insurance adjuster.
Sewage events require containment before any work begins. We establish a containment perimeter, confirm the source, such as a sewer line backup or toilet overflow, and assess the full affected area. PPE is worn by all crew in any Category 3 zone.
Sewage and contaminated water are extracted and disposed of per EPA guidelines. Porous materials that have contacted Category 3 water, including carpet, carpet pad, and drywall base, are removed. Hard surfaces are retained if disinfection can be verified.
Dri-Eaz Revolution LGR dehumidifiers and Velo PRO air movers dry the treated structure to ANSI/IICRC S500-2021 moisture goals. EPA-registered antimicrobials are applied to all contact surfaces, with daily moisture tracking until the structure reaches standard.
Final moisture readings confirm drying goals are met. Complete documentation, including material removal records and moisture logs, is delivered for your insurance adjuster.
Sewage backup can't be cleaned with household disinfectant. Every porous material it touches must be removed, and every surface it contacted requires EPA-registered disinfection. Our IICRC-certified crew handles full Category 3 protocol across Keller: containment, extraction, disinfection, and adjuster documentation.
Category 3 water damage restoration done wrong leaves pathogens in subfloor, wall cavities, and framing, and mold can follow within 24 to 48 hours. Our crew dries to ANSI/IICRC S500-2021 goals, applies EPA-registered disinfection to every contact surface, and documents material removal for your adjuster.
Live dispatcher every call, day or night. No voicemail, no answering service.
IICRC-certified technicians with WRT and ASD credentials on every job.
From extraction to mold prevention, one crew handles the full restoration process.
Locally operated in Keller, not a franchise call center. We know every neighborhood.
Sewage backup is a biohazard, not just a mess. Every call gets full Category 3 protocol, no exceptions. Here are the two scenarios we see most.
Problem: A blocked or failed sewer line forces sewage back through the lowest drain in the house, typically a floor drain, toilet, or utility sink. Black water can cover a large area quickly and soaks into any porous material it contacts.
Our Solution: Containment established immediately. Category 3 extraction and porous material removal. EPA-registered disinfection applied to all surfaces, with complete biohazard documentation for your insurance adjuster.
Problem: During heavy storms, drainage near Big Bear Creek and other low-lying parts of Keller can back up and combine with sanitary sewer overflow. Water entering a home during these events is treated as Category 3 regardless of appearance.
Our Solution: Category 3 assessment on arrival, full containment and extraction, with surface testing available to confirm disinfection. Documentation package prepared for your adjuster.
It depends on your policy. Some Texas homeowners policies include a sewer and drain backup rider, and without it, sewage backup is often excluded. Standard policies do cover the water damage portion if sewage backup results from a sudden covered event. We document the source and category for your adjuster.
Category 3 sewage water contains bacteria, viruses, and pathogens that pose a direct health risk. Don't walk through affected areas without PPE, and don't attempt cleanup yourself. The longer Category 3 water sits, the more deeply it penetrates porous materials.
Porous materials that have contacted Category 3 water can't be adequately disinfected and must be removed: carpet, carpet pad, drywall base up to the flood line, and certain insulation types. Hard surfaces, concrete, and tile can often be retained with proper disinfection.
Timing depends on how much area is affected and whether subfloor or wall cavities are involved. We provide daily moisture readings throughout and don't call a job complete until disinfection and drying are both verified.
✓ IICRC Certified S500 Water Damage Restoration
✓ OSHA Compliant, Licensed & Insured
✓ Locally operated in Keller, not a franchise
Sewage events not fully dried within 24 to 48 hours require TDLR-licensed mold remediation.
Complete extraction of all Category 3 water before disinfection begins.
EPA-registered disinfection for Category 3 contamination beyond a typical sewage backup.